Webinar Replay - Can you be customer-centric without full visibility of the customer journey?

The challenges facing businesses today in understanding and optimizing customer journeys are significant. With so many channels and touchpoints, it's easy for blind spots to emerge, leading to lost opportunities, frustrated customers, and lost revenue. 

This is why customer journey analytics is crucial for companies as it allows them to gain a holistic view of the customer experience. By understanding each stage of the customer journey, businesses can identify pain points, areas of improvement, and opportunities for personalization, as well as optimize their processes, reduce operational costs, and increase overall efficiency. 

The solution provides a comprehensive overview of the customer journey, allowing for both a broad overview and the ability to zoom in on specific use cases, such as, for example, identifying the most common reason for customers to contact the call center, etc.

4 reasons to watch this webinar:

  • Discover how you can improve customer satisfaction and loyalty while driving more revenue by leveraging the power of customer journey analytics
  • How to drastically reduce both time to insights and analytics costs
  • How to identify blind spots in your customer journey to truly understand your customers and offer them a more frictionless and personalized experience
  • Live demo and practical insights on how journey analytics work
In this webinar our experts Alexander Clarus, Enterprise Sales Director at Pointillist, Daniel Strosing, Senior Principal Solution Consultant at Pointillist, and Jens Peeters, Offer Strategy Lead at Business & Decision, share valuable insights on how to implement and use customer journey analytics.

This webinar was recorded in April 2023 under Business & Decision brand which is now Orange Business.