Digital experiences that put people first
- Jo Caudron - digital pioneer, transformation strategist, author of the book "The World is Round" - is passionate about disruption and how digitalisation affects everything around us. He will give his vision on how to public sector can provide effective digital services in a changing digital world.
- Pauline Rochez explains how TEC uses data and personalisation to offer customers a hihg-quality omnichannel experience and a journey that is fully personalised to their needs.
- Ellen Vaherstraeten (Digitaal Vlaanderen) shows how the eForm platform contributes to faster and more efificient service by the Flemish government. And enables rapid response in times of crisis.
- Geert Adriaenssens shows how VRT has put the audience in control of their screen: the success of personalised video-on-demand content at VRT NU