Speakers:
- Max Ball - Principal Analyst at Forrester
- Pascal Buyle - Deputy Head of Customer Services Life & Health at Belfius Insurance
- Stephane Minana - head of Europe CX & UC Sales Experts team at Orange Business Services
- Neel Davda - DX Specialist, Enterprise at Genesys
How Digital & AI rewrite the rules of customer engagement with Forrester and Belfius