Mastering the Art of Customer Understanding with Data

Join our webinar, "Mastering the Art of Customer Understanding with Data in Haute Horlogerie - Elevate Customer Experience Excellence," and discover the key to success in the world of watchmaking.

As the industry transitions from manufacturing to building personalized relationships with customers, customer experience has become of utmost importance. Attend this exclusive webinar to gain valuable insights, discover practical strategies, and real-life use cases that will revolutionize your approach to customer experience.

During this webinar, we will delve into the world of Data & Digital in watchmaking, addressing the challenges that impact your business. To excel in customer understanding within a comprehensive omni-channel ecosystem, data has become one of the fundamental pillars for strategic challenges in the future. Learn how Customer Data Platforms (CDPs) can help you overcome main obstacles and elevate your customer experience to new heights. Our expert speakers will guide you through the following topics:

  1. Data-driven watchmaking: a strategic challenge in the future.
  2. Know your customers across channels and deliver boutique-level customer experiences in an omnichannel environment.
  3. Excellency in Client Service.

By the end of the webinar, you will gain a comprehensive understanding of how to harness the potential of data in the evolving watchmaking industry. Gain practical insights on how to initiate your digital transformation journey, enabling you to provide your customers with the unique and personalized experience they expect. Sign up now!

Why Business & Decision

As a distinctive player in the data & digital market, we offer our expertise throughout the entire cycle, starting with auditing and consulting services and later transitioning into integration, to assist you with both Data & Digital needs.

Customer Experience
Customer Management
Customer Journey