Webinar Replay - How a FAQ chatbot does more than just respond to questions

With the increase of products and services available today, the basis of competition is changing. Differentiation in customer experience is becoming more important than ever for customers to decide between similar offers, as they place more value on experience.

    Moreover, customers’ expectations have risen to new levels. Are you available 24/7? Are your answers fast & qualitative? Is your information available as a self-service?

    Lastly, companies experience a continued pressure to do more business with the same or reduced resources and are therefore looking for automation of services.

    To deal with these challenges, we’ve developed a webinar showing what a Chatbot can do for you.

    Agenda:
    • Chatbot demystified
    • Search vs Bot
    • Real-life examples
    • Additional gains
    • Our approach