Orange Business and ServiceNow: Driving Smarter IT Services for the Future

At Orange Business, we are committed to making IT services simpler, faster, and more effective for our customers. To achieve this, we are introducing a new IT Service Management (ITSM) platform powered by ServiceNow—a global leader in digital workflows. The first launch includes IT Service Management (ITSM) and Customer Service Management (CSM)—the foundation for our digital transformation. Together, they enable smarter ways of working, stronger customer engagement, and more efficient service delivery.

This platform marks an important step in our journey towards smarter, more efficient IT operations. By modernizing the way we work, we are not only improving how services are delivered but also creating better experiences for both our customers and employees. 

A New Era of Service Delivery

With ServiceNow, Orange Business is building a future where:

  • Faster access to services empowers employees and customers to get what they need, when they need it.
     
  • Intelligent automation removes repetitive tasks, allowing teams to focus on higher-value work and innovation.
     
  • Proactive monitoring enables us to prevent issues before they occur, ensuring systems remain reliable and resilient.
     
  • Omnichannel support—through a portal, email, or phone—delivers a seamless and consistent service experience.

This is more than a system upgrade. It represents a step change in how Orange Business delivers value. By embracing ServiceNow, we are creating a digital ecosystem that supports growth, drives efficiency, and puts customer needs at the center of everything we do.

Building for Growth and Innovation

The introduction of ServiceNow strengthens our ability to innovate and adapt in a rapidly changing digital landscape. It gives us the foundation to:

  • Support new services faster and at scale.
     
  • Empower our people with tools that make their work simpler and more rewarding.
     
  • Enhance collaboration across teams and geographies.

Ultimately, this transformation will enable us to serve our customers with even greater agility and reliability - helping them achieve their business goals while we continue to grow and evolve together. 

Orange Business ledende i bransjen

The first launch of ServiceNow includes:

Technology Provider Service Management Professional 
Gives service providers the ability to deliver seamless and proactive customer service. It provides better visibility into customer requests, automates processes, and improves the overall experience through self-service and predictive support.

ITOM Operator Professional 
Helps monitor and optimize IT operations. It offers insights into system health, automates incident handling, and reduces downtime - resulting in more stable services for customers.

Security Operations (SecOps) 
Strengthens security by automating threat response, managing vulnerabilities, and supporting compliance with regulations such as DORA and NIS2. This increases customer confidence while reducing risk.

IT Asset Management (Software Asset Management and Hardware Asset Management) 
Provides full control over software and hardware assets. It ensures license compliance, reduces costs, and delivers insights into resource usage—enabling service providers to offer efficient resource management as a service. 
 

About ServiceNow

ServiceNow is putting AI to work for people. They move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Their AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. 

Visit ServiceNow here

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